FAQ

Check out the most frequently asked questions listed below:

General

Is there nearby parking available?
The treatment room is in the quieter part of Wheatsheaf Rd, Glenroy. There is always an abundance of street parking available.

Are vouchers available?
Yes, vouchers for Massage or Reiki treatments are available and can be posted to an address nominated by you or sent out via email.

What is the Cancellation Policy?
When you reschedule or cancel an appointment, we require 24 hours notice; otherwise a 50% cancellation fee will be charged. Confirmation of an appointment is acknowledgement of this cancellation policy.

Can I extend my treatment?
Inform the therapist if you would like to extend your session length, he/she will happily extend the treatment if there is no other booking immediately following yours.

Do you have special offers/discounts?
See the RRNT Facebook page for special offers.

 

Massage

Can I claim with my private health fund?
Yes you can claim remedial massage treatments provided by our remedial massage therapists with all major Australian health funds. You will receive a receipt after payment that allows you to claim with your private health fund.

Towel Policy – Will I have to take my clothes off?
As a professional remedial massage provider, we offer you the choice whether you would prefer to remain in your underwear, or if you prefer to disrobe completely for your treatment. Our massage therapists have been trained in professional draping techniques and respect your privacy at all times. At no time are you permitted to lie naked on the massage table or ask for the towel to be taken away. Sexual advances towards your massage therapist will cause the immediate cessation of your treatment at a 100% cancellation fee.

May I wear jewellery?
We prefer that you keep your jewellery to a minimum as it is easier for the massage therapists to perform your treatment. Without bulky bracelets, necklaces or watches the therapist will be able to create much more relaxing flow while massaging.

Should I be silent during the treatment?
We suggest that you talk with the therapist on arrival and give him/her an understanding of the type of massage and pressure that you like. If it is your first massage then ask as many questions as you need to in order to feel comfortable with the treatment that you are receiving and the pressure applied. Once the massage begins you may talk with your therapist as you wish or close your eyes and enjoy the pampering (our therapists will not be upset if you are silent during your massage).