Check out the most frequently asked questions listed below:
General
Is there nearby parking available?
The treatment room is in the quieter part of Wheatsheaf Rd, Glenroy Victoria. There is always an abundance of street parking available.
Are vouchers available?
Yes, vouchers for Massages are available and can be sent out via email.
I can’t make it to my booked massage appointment.
Please call or text Chris ASAP at 0406173620 for rescheduling.
What is the Cancellation Policy?
When you reschedule or cancel an appointment, we require 24 hours notice; otherwise a 50% cancellation fee will be charged. Confirmation of an appointment is acknowledgement of this cancellation policy.
Can I extend my treatment?
Inform the therapist if you would like to extend your session length, he/she will happily extend the treatment if there is no other booking immediately following yours.
Do you have special offers/discounts?
See the RRNT Facebook page for special offers.
Massage
I’m not sure which massage type I should book?
Just book a Remedial Massage and at the beginning of your massage your therapist will talk through the different options with you.
How long should I book in for?
If you are new to RRNT it is good to have 60minutes for the initial appointment. This offers enough time for assessment and treatment.
Can I claim with my private health fund?
Yes you can claim remedial massage treatments provided by our remedial massage therapists with all major Australian health funds. You will receive a receipt after payment that allows you to claim with your private health fund. The only exception is HCF, currently no remedial massage refunds are possible with “The Hospitals Contribution Fund of Australia Ltd”.
Towel Policy – Will I have to take my clothes off?
As a professional remedial massage provider we prefer clients to remain in their underpants. Our massage therapists have been trained in professional draping techniques and respect your privacy at all times. At no time are you permitted to lie naked on the massage table or ask for the towel to be taken away. Sexual advances towards your massage therapist will cause the immediate cessation of your treatment at a 100% cancellation fee.
May I wear jewellery?
We prefer that you keep your jewellery to a minimum as it is easier for the massage therapists to perform your treatment. Without bulky bracelets, necklaces or watches the therapist will be able to create much more relaxing flow while massaging.
Should I be silent during the treatment?
We suggest that you talk with the therapist on arrival and give him/her an understanding of the type of massage and pressure that you like. If it is your first massage then ask as many questions as you need to in order to feel comfortable with the treatment that you are receiving and the pressure applied. Once the massage begins you may talk with your therapist as you wish or close your eyes and enjoy the pampering (our therapists will not be upset if you are silent during your massage).